Frequently asked questions
Didn't find your question? Call or email us.
Devices and compatibility
Do the devices work with my iPhone or Android phone?
Yes. The devices we offer work with Apple Home (iPhone), Google Home (Android) and Amazon Alexa. Many models also support Matter, the shared standard that works with all three at once. If you're unsure about a specific device, ask us before you buy.
Can I mix devices from different brands?
Yes. Through Apple Home, Google Home, Alexa, Matter or a hub such as Homey or Home Assistant, Aqara sensors, Shelly relays and a Tedee lock can all work together in one app. Our guide “Which hub do I need?” explains when to choose what.
Do I need internet?
For remote control and voice assistants, yes. Many devices, especially Shelly and anything connected to Homey or Home Assistant, keep working locally over your home network when the internet goes down.
What happens during a power cut?
Like any electrical device, smart devices don't work without power. Battery sensors keep running, and Ajax hubs have a backup battery. When power returns, devices switch back on with their previous settings.
Installation and support
Do you install outside Struga and Ohrid?
Yes, we install across North Macedonia, from Skopje to Ohrid. We also ship by courier if you prefer to set things up yourself.
Do I need to change my wiring?
Usually not. Shelly relays go in the box behind your existing switch, and Aqara sensors and Tedee/Yale locks install without drilling walls. Work on 230 V is done by our installer or your electrician.
I rent my home. What can I install?
Battery sensors, smart plugs, bulbs, Sonos speakers and locks that fit your existing cylinder. All of it comes out when you move, without a trace.
Is the consultation free?
Yes. Tell us what you want to automate and we'll suggest devices that work together, with the price up front and no obligation.
Orders and warranty
Where do I complete my order?
On domotika.mk, our store. Every product on this site links straight to its page there, with the same price, payment and delivery.
Are the products original and under warranty?
Yes. All devices are original, made for the European market, with warranty and local support from Domotika.
Free consultation for your home
Tell us what you want to automate and we'll suggest devices that work together, with the price up front.
- Phone
- +389 72 658 074
- contact@domotika.mk
- Hours
- Mon–Fri, 09:00–16:00